Community Health Care Professionals
TENA Services for Healthcare Professionals
TENA supports our Healthcare Professionals in many ways, this site includes valuable tips on
Click on your profession for more information on how TENA supports you specifically
Pharmacists
Marketing
A full range of marketing activities aimed at consumers and prescribers. Everything from print ads, loyalty cards, sample kits, direct mail and brochures to PR, e-mails and web marketing. Contact your pharmacy broker or our Customer Support Centre for more information on 1800 623 347.
In-store support
This consists of POS materials including displays, sample kits for you to show customers our products and explain more about them, sample cards so they can order a sample to try and leaflets and promotional material. Packaging is designed with the consumer in mind with a discreet look and feel, and easy-to-read instructions for selection and usage.
Advice
To help ensure customer satisfaction and loyalty, TENA provide the training and the tools to help staff meet each consumer’s needs. Staff can learn how to talk about incontinence and how to give valuable product advice, to find out more about our education options call our customer support team on 1800 623 347. Additionally go to our Incontinence Information section on this site to learn more about incontinence in general or go to Support for Professionals for valuable tips and advice on talking to customers about incontinence.
Education
TENA provides education in Incontinence via the Pharmacy guild and other areas, we also offer PSA accredited training for Pharmacists who can earn 2 CPD points. TENA also runs a customer loyalty program and regularly runs promotions and specials to drive customers to stores. For more information on any of the above please contact TENA via email on healthcare.marketing@sca.com
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Doctors and Nurses
Product sampling and Home Delivery from our distributors supports nurses and carers in their work, with Customer Support providing a back-up resource to help the patient with any product-related issues. You can also get help with choosing the right product for clients with our product finder. In addition, staff can get product and continence care training via TENA as well as targeted information and fitting guides to help them in their usage of products.
End-users and Family
You can direct patients to our Caring for Loved Ones Section, or our specialised sections for Men and Women, where they can order samples, use our product finder to determine the right product and find out about Government subsidies and more.
Home Care
Home Delivery service from our trusted distributors reliably delivers incontinence protection directly into the hands of patients.
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Healthcare Authorities
TENA can help you improve care quality for your clients at the same time as you dramatically reduce costs with products and services that increase the viability of care at home. Patients enjoy a better quality of life at home – and at a fraction of the cost of full-time residential care.
Firstly self-care and care by family members can be made easier. Then there are products and services to at least let the patient stay in their own home assisted by a professional caregiver.
If you direct customer to our Caring for Loved Ones Section, or our specialised sections for Men and Women, they can order samples, use our product finder to determine the right product and find out about Government subsidies and more.
Home Care
Home Delivery service from our trusted distributors reliably delivers incontinence protection directly into the hands of patients. End-users and their families also have access to information via brochures, Customer Hotlines 1800 623 347 and the tena.com.au website.