Frequently Asked Questions

Yes there is. Each situation is unique, dependent on whether your loved one experiences any other health issues, but the most common sources of support are the following:
• Medicare
• Private insurance
• State programs
• Community-based programs
• Reimbursement

Go to Government Funding Schemes for more information

We’ve gathered together lots of information from healthcare professionals and home carers looking after a relative or friend at home for you to learn from, you could also visit other websites or visit a Continence Professional.  We have set up a useful links section for you also.

Every time you eat or drink, your body absorbs liquids. It’s the job of your kidneys to filter waste products from these fluids and make urine. A continuous trickle passes from the kidneys to the bladder, which slowly expands. When the bladder is full a signal goes to the brain indicating the need to use the toilet. Once the toilet is reached the brain then tells the large bladder muscle to squeeze and contract. At the same time it tells the support muscles (or pelvic floor muscles) that surround the urethra (the outlet from the bladder) to relax and let the urine pass.   See Causes of incontinence for more information

It really depends on things like your build, age, diet and level of activity but the rough average is 4 to 8 times during the day and the occasional need to go in the night.

No. Taking in less fluid will make their urine more concentrated which will in turn irritate their bladder, causing them to urinate more often. You should encourage them to try and drink their usual amount or whenever they feel thirsty. However, it’s not recommended that they drink excessive amounts either as this could lead to distension of the bladder.

This will depend on the physical and mental condition of the person you are caring for. The right products can considerably increase user comfort and reduce the number of changes required. We have a comprehensive range of products designed for different care needs. Use our product finder to find the most appropriate products for your loved one

Fit TENA Flex with 3 easy steps

TENA is on sale at most supermarkets and pharmacies. Supermarkets usually sell the lighter TENA products whereas pharmacies can offer a wider range. If they don’t stock a particular TENA product your pharmacist could place an order with their wholesaler. Alternatively many of the products are available from Home Delivery distributors go to the where to buy section for more information.

Alternatively, call the TENA Advice Line on:
Australia - 1800 623 347.
New Zealand - 0800 836 200.

TENA products should be disposed of in a bin, they are not designed to be flushed away. Keeping a lidded bin in the bathroom or bedroom will make changing and disposal more convenient. If out visiting, roll pads up so that soiled area is inside and place pads in a sealed plastic bag if disposal is not an option, when in public toilets the normal hygiene bins in the cubicles can be used, or the bins in the main wash area.

If you want further advice, please call the TENA advice line on:
Australia - 1800 623 347
New Zealand - 0800 836 200

Or you could call The Continence Foundation of Australia on 1800 33 00 66 or the New Zealand Continence Association on 0800 650 659.

It is always a good idea to let your doctor know you are experiencing bladder problems.